Proud Extremist - Woman LG Print

SertitudeSarah.ca Return and Refund Policy

Here at SertitudeSarah.ca your satisfaction is our top priority, and we aim to ensure that every purchase meets your expectations.

Need Help with your Purchase? We are here for you!

We are a company based in Western Canada and we are here to help you with anything you may need.

Reach Out to Customer Support at: SertitudeSarah@gmail.com

Satisfaction Guaranteed

We want every customer to be 100% Satisfied with their purchase. If for whatever reason you’re not fully satisfied with your purchase, you’ve got 30 days from the date of delivery to request a return or exchange.

Eligible Returns must be: Unused, unwashed, and in their original packaging with proof of purchase.

Upon receiving your return, we will inspect your return to ensure it meets our eligible return policy and you will then either receive a full refund to your original payment method or your exchange shipped out to you right away.

Refunds can take 5–10 business days from date of delivery to process depending on your payment provider

What we don’t cover

We do NOT cover Shipping fees. Shipping fees are non-refundable unless the mistake was on our end, in which case we will cover the cost.  

Damaged or Defective Items

If your order arrives to you and is damaged or defective, we’ve got you covered.

Contact us via our Customer Support Email listed above within 7 days of the date of delivery with your order number, a quick description of the issue, and a photo of the damage or defect and we will take care of you quickly and efficiently.

You will have the option of either: 1. A full refund (as per our refund policy) 2. A replacement item, shipped to you quickly and completely free of charge to you. or 3. A store Credit equal to your original purchase amount including the shipping cost.

Please allow 1-3 Weeks for shipping, Each product is printed when ordered and can take 1-6 Days to print, process and ship directly to you.